The prices you see on our website includes the set-up, take-down, and our typical cleaning before and after your event. Travel Fees are added to offset the cost of travel to your event. If excessive cleaning is needed after your event, a cleaning fee may also be added.
Yes! If you are unable to book online because your city is not listed in our Service Areas, you are probably trying to book in a city where we do not typically travel for small events. However, we have traveled over one hundred miles from home for large corporate, school, and church events. Please call our office for a current quote. Also, make sure you are using the city listed on your address.
No. We arrive early to set up so you get the entire rental time to play. Giving us an accurate party time allows us to make sure your inflatable is ready to go before the party starts!
We typically setup the morning of your event. This depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. Depending on the schedule that day, we may need to set up even earlier. You will receive a text the day before your event with a setup window of when we plan to arrive and any special instructions to make delivery and setup quick and easy.
Absolutely not! We hate a dirty bounce house more than anyone! Jumping Jack's cleans and disinfects before and after every rental. We guarantee the inflatable will be clean and ready to use for your party.
Yes. A blower keeps air in the bounce house the entire time. Once unplugged or turned off they deflate. We require an outlet within 100 feet of the unit or a generator. Longer or lighter duty cords can pop circuit breakers so we bring our own heavy duty 100’ extension cords.
We love setting up at parks but most parks do NOT have electricity available for use. If you want to set up at a park, you are responsible for ensuring there is working electricity available within 100’. Contact the park and make sure that the outlets will be on and working during your reserved party. We have generators available for rent if needed. (Once we are on our way to your party, you will be charged full price for the rental even if the electricity fails. We will do our best to accommodate with a generator at renters cost (If available).)
We accept cash, checks, and credit cards. Please read below for more details on each method of payment.
Cash - If paying by cash, please have exact change as our drivers do not carry cash. Our drivers do accept & appreciate tips.
Checks - Please note that we charge $75 for returned checks.
Credit Cards - If paying by credit card, please make sure you have the entire balance paid on our website at least 24 hours prior to your event. Our drivers do not carry card readers, and we will not set up if the balance is not already paid in full.
Cash - If paying by cash, please have exact change as our drivers do not carry cash. Our drivers do accept & appreciate tips.
Checks - Please note that we charge $75 for returned checks.
Credit Cards - If paying by credit card, please make sure you have the entire balance paid on our website at least 24 hours prior to your event. Our drivers do not carry card readers, and we will not set up if the balance is not already paid in full.
Please reach out to us as soon as you know you need to cancel. Your deposit will be kept as a raincheck that is good for up to one year.
Yes, we require a 50% deposit. These deposits are non-refundable. If you need to cancel, please let us know. We are happy to give you a raincheck good for one year.
Our Bounce Houses start at 13'x13' and we have obstacles over 100’ long! Please note the space required for each inflatable is listed on the info page of each inflatable. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked, room for the blower, and room for kids to get in and play. We will not setup with an inflatable rubbing against walls, trees, or ceilings as this may cause damage. If you have questions about the size of the inflatables or if it will fit in your area, please contact us!
Check the area requirements listed with each inflatable. Be aware that the larger inflatables do typically require more than one blower (and therefore more than one electrical outlet). Also, please make sure you have at least a 4 feet wide alley of access to the area where it will be set up. Some of our units weigh as much as 900 pounds so we need a clear path with ample room.
Our favorite (and the safest) setup surface is Grass. We have some inflatables that we will only allow to be setup on grass to make sure we are able to anchor them properly. We are also able to setup on Asphalt, Concrete, or Indoors. We will not set up on any type of rocks or mulch as it damages the inflatables. If you are setting up on anything other than grass, you need to make sure that we know and can bring the proper amount of sandbags to anchor the units.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us ASAP so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, getting a dry unit wet, getting silly string or candy in the unit) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
